Postal Prescription Services FAQs
About PPS
How can I reach PPS? Our Customer Service Center can be reached at 800–552–6694. Customer Service hours are Monday-Friday, 6am-6pm PST, and Saturday, 9am-2pm PST.
Account
Why should I create an online PPS account? An online account makes managing your prescriptions much easier! You can order refills, review convenient expense reports and view prescription histories for yourself.
Refills
How do I order refills on my prescriptions? If your prescription drug plan offers a mail service benefit through PPS, you can receive a 90-day supply of most long-term medications by mail.
Add a Patient
How do I set up and gain access to my patient information? If you don’t have an online PPS account, follow these steps.
Privacy & Security
Why do I have to verify my identity to access my PPS information? For the protection of our patients, we require identity verification prior to gaining access to any PPS patient’s information.
Accessibility & Language
I am visually impaired, are prescription readers available to audibly read my prescription label information? Prescription readers are available to visually impaired patients upon request.