Grocery Operations Manager

PRIMARY OBJECTIVE:

Manages the center store and receiving departments to promote sales, achieve profit margins and labor goals, and exceed customer expectations. Provides guidance and delegation to employees and performs as manager-on-duty as required by the store staffing model.

COMPANY WIDE RESPONSIBILTIES

1. Contributes toward ensuring a positive shopping environment for customers and a positive working environment for employees
2. Ensures proper product handling to control shrinkage and waste.
3. Follows all company, store and department policies and procedures
4. Complies with all federal and state regulations
5. Encourages teamwork through cooperative interactions with co-workers

ESSENTIAL RESPONSIBILITIES
Essential responsibilities include the following. Other duties may be assigned.

1. Financial Performance - Meet or exceed Contribution to Profit (CTP) budget
2. Inventory Management – warehouse and vendors
   Manages in-stock for all center store departments within the store
   Maintains proper in-stock for all shelf and promotional items
   Review pre-books for proper stock levels
   Manages elements of C.O.R.E. program to ensure implementation
   Manages compliance
   
3. Merchandising - Ensures thorough preplanning and execution of the weekly merchandising programs
   Manages implementation and compliance with plan-o-grams
4. Labor Management - Analyzes sales and work content for total store to develop effective daily/weekly staffing and scheduling of the department work plans
   Meet productivity and operation standards
5. Physical Inventory - Manages proper preparation of the store for physical inventory
6. Safety and Sanitation - Actively supports store safety and sanitation programs
7. People Development - Hires, trains and coaches department staff on policies, procedures, customer service, and job responsibilities
8. Communicates with Store Director and other members of the management team concerning ongoing department status, including successes, problems and planning

SUPERVISORY RESPONSIBILTIES
Directly supervises employees in the center store and receiving departments. Assumes responsibility for the entire store when acting as Manager-on-Duty. Direct supervision responsibilities include hiring, firing, disciplinary action, performance reviews, coaching, developing work improvement plans, training and providing work direction.

EDUCATION AND/OR EXPERIENCE
High school education and five plus year’s supervisory experience in a retail store environment, or equivalent combination of education and experience.

MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.

REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

FUNCTIONAL REQUIREMENTS
This position requires frequent walking, standing, turning, kneeling, reaching, squatting, and stooping/bending. This position requires occasional lifting/carrying of 15 to 100 lbs., pushing/pulling 100 to 2500 lbs., and operation of equipment in the dairy/frozen, grocery departments, as well as occasional crawling, climbing ladders, and walking on uneven ground. Examples of the department’s equipment are hand jack, flatbed, fork lift, box cutter, scanner, telephone, register, and computer. This position also requires judgment, decision-making, verbal interaction, memorization, math, reading and writing skills.

WORKING CONDITIONS
Work is performed in a store environment where there is exposure to wet surfaces, and extended exposure to cold temperatures (38 degrees and -20 degrees). Noise level is consistent with a retail store environment.